Frequently Asked Questions

Everything you need to know about your PreSonus gear and orders.

What is the standard shipping time for PreSonus hardware?

Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery times vary by location.

How do I register my PreSonus product for warranty?

You can register your hardware or software by creating a MyPreSonus account on our website and entering the serial number provided with your purchase.

What is your return policy for studio equipment?

We offer a 30-day return policy for unopened hardware. Due to the nature of digital licensing, software purchases are generally non-refundable once the product key has been issued.

Are software updates included with my purchase?

Yes, minor version updates and bug fixes for Studio One and other PreSonus software are included for free. Major version upgrades may require an additional fee.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through select third-party providers at checkout.

Do you offer technical support for home studio setups?

Absolutely. Every PreSonus purchase includes access to our extensive online knowledge base and direct email support from our technical experts.